Booking and Service Types:
Shared vs. Private:
Shared shuttles offer lower costs for budget-conscious travelers but make multiple stops, while private services provide direct, non-stop transportation.
What to Book With:
You’ll need your pickup and drop-off locations, flight information, and a credit or debit card to reserve your shuttle.
Booking Confirmation:
Always request a written confirmation of the price, including all taxes, fees, and potential gratuity, to avoid hidden charges.
Special Needs:
You can often request wheelchair-accessible vehicles or services for service animals, but you may need to provide your own car seat.
Luggage and Pets :
Luggage Restrictions:
Most shuttle services have policies similar to airlines, with limits on the number, weight (around 50 lbs), and total dimensions of your bags.
Oversized or Special Items:
Items like surfboards, pet crates, or skis may require special arrangements and could incur additional costs or require an additional vehicle.
Pets:
Animals, other than service animals, usually need to be kenneled to ensure enough space for everyone’s baggage.
Flight Delays & Cancellations
Reputable shuttle providers monitor flights and can adjust your pickup time. Contact them directly as soon as you know about a delay to ensure they have the correct information.
Most shuttle services require cancellations more than 24 hours before pickup for a refund, often with a small administrative fee.
Meeting Your Driver
You’ll typically receive a text message or email with detailed instructions on where to meet your driver at the airport.
Always provide your accurate phone number so the driver can contact you if needed.